FAQs

Products

Our product line uses predominantly natural ingredients. Because natural options are not available for some types of components, a few of our formulas have a low percentage of synthetic constituents. Our goal for all of our products is to increase the natural content to the highest level possible. We continuously monitor developments in natural ingredients as we strive toward this objective.

We want you to be a happy customer, so we’d like to give you the opportunity to try other Earth’s Care products you may not have heard about.

That’s why we offer trial or travel size jars of certain Earth’s Care products on this site; the price is only about one dollar! Check out the “Trial Size” section under the PRODUCTS and BY COLLECTIONS menus.

No. We are committed to never testing our formulas on animals. However, we do test many of our products on humans. This enables us to confirm that a formula is unlikely to be irritating or cause allergies.

Only beeswax used in some of our products. Our products contain no other animal ingredients.

Only our topical drug products have expiration dates in accordance with FDA regulations. Most of our oils and non-drug skincare products do not have expiration dates. All of our products have lot numbers. The lot number and expiration date (if applicable) can be found on the product label or the bottom of the product box or container.

Although some other brands also use natural ingredients, we believe our criteria for ingredient selection and our transparency about our ingredients meet or exceed current standards in the industry. For example, we have decided not to use some of the ingredients approved by the leading natural products certification group.

We test our products for stability and efficacy for the period up to the expiration date. For this reason, we recommend that you discard and replace any expired product you may have.

Virtually all of our ointments and balms do not need preservatives because they do not contain water. However, products containing water must use preservatives to prevent bacterial and mold growth. After careful consideration of the options, we have chosen to use phenoxyethanol and potassium sorbate in select formulas to maximize safety and efficacy. We do not use parabens in any of our products.

No. The aroma present in our products, if any, is due to the natural ingredients in the formulas. We never use artificial fragrances in our products. In those few instances where we do use fragrances, they are natural and phthalate-free.

All Earth’s Care® products are manufactured at an FDA-registered plant in Southern California.

Orders & Returns

Once an order is placed, it is not possible to revise it or include a promo code. Please be sure all order details are correct before completing your transaction.

If you wish to cancel it, please contact us as soon as possible by email at info@earths-care.com. If you would like to change the address or credit card information, please ask us to cancel your original order and then place a new one. Please note we usually ship orders within 48 hours.

After you receive the item, you may return it for a refund or exchange if desired. Please refer to our refund & exchange policy.

Yes.  We stand by our products and want you to be completely satisfied. You may return the product for an exchange or refund within 30 days.

Please return the item with your packing slip to:

Earth’s Care Natural Products, Inc.
PO Box 5071
Long Beach, California 90805 USA

Please contact us prior to returning your order.  In addition, please enclose a note with your shipment indicating why you are returning the product and if you would like a refund or exchange the item.

Return shipping charges are not refundable.

Yes. We will send you a confirmation email once your order is shipped. All shipments have tracking numbers that will be included in the email. Please note that ground shipments will take longer than air shipments. Our flammable products cannot ship by air.

We typically send out orders from our warehouse within 2 business days. Allow a few more days for the shipping carrier to deliver the order to you. You can track your order with the tracking number we provide you in the order confirmation email. Please note we cannot offer a guaranteed delivery date unless you select an expedited shipment method with an arrival date confirmed by the carrier.

Shipping

No. Some items must be sent by ground due to shipping regulations.

No, at the moment we currently sell and ship only in the USA and its territories.

If you are an international customer, the good news is that you can still buy some of our products through iHerb.com, our reliable online retailer that is able to ship our products to over 180 countries. iHerb.com is also translated in 12 languages, accepts over 69 currencies with over 35 payment methods, and uses over 50 different direct shipping methods.

Click on the following link to be redirected to Earth’s Care products on iHerb.com

https://www.iherb.com/c/earth-s-care

Please note iHerb.com doesn’t carry all the Earth’s Care items you see on this website, but this can change anytime as we continuously work with them to expand our product selection. If you don’t see one of our items on Iherb.com, please let them know by sending them a message in their contact us page!

We currently do not ship to PO Boxes and APO or FPO addresses.

Just make sure your order is over $25 and that it will be shipping to one of the 48 contiguous states.

For orders less than $25, the shipping cost will be indicated in your cart.

Please note that if you use a coupon code on your order, it must be greater than $25.00 after the discount has been applied in order to receive free shipping.

It’s a reduction of carbon dioxide emissions or other greenhouse gases in order to compensate for emissions made elsewhere. A carbon offset is generated by an activity that prevents the release of, reduces, or removes GHG emissions from the atmosphere. Offsets are measured in tonnes of carbon dioxide equivalent.

We purchase carbon credits through the Gold Standard, a global leader in carbon offsets and environmental integrity for a wide variety of sustainable projects around the world.  Learn more: www.goldstandard.org

We currently ship by UPS and USPS. You will see your shipping options on the checkout page.

We purchase carbon credits to help offset 100% of the carbon emissions generated when shipping products directly to consumers who purchase on our website.

We ship to all 50 states as well as US territories. Shipping to the 48 contiguous states is free for orders over $25 (not including sales tax).

All orders going to Alaska, Hawaii or US territories will incur shipping charges based on weight.

Payments

Yes, just enter the information where indicated when you check out. It is not possible to redeem a paper coupon intended for use in brick and mortar stores on our site.

Sales tax applies to all orders billed or shipped to a California address.

Yes, we utilize a variety of security measures to protect the safety of your personal information.  These include using a secure server, SSL technology and encrypted payment gateway protections.

After a transaction, your credit card information will not be stored on our servers.  In addition, we never make customer information available to third-party vendors.

Visa, MasterCard, American Express and, Discover.

Packaging

Our boxes use paper certified by the FSC (Forestry Stewardship Council). The FSC ensures that every batch of paper used to print our boxes is from certified well managed forests, company-controlled sources and/or recycled material. In accordance with FSC standards, these forests are controlled to maintain high conservation values, exclude illegally harvested timber, and protect human rights.

We studied various container options based on their ability to protect our premium oils from deterioration due to exposure to ultraviolet light. We determined that amber glass provides the best overall protection for our products.

Although we reviewed recycled plastic options in detail, we determined that the technology was not yet at the level needed to ensure the integrity of our products and to comply with FDA regulations. All of our current packaging material, including jars, is recyclable. We continue to monitor the characteristics of any new recycled plastic containers that become available.

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